Return & Refund Policy

Last updated: July 15, 2026

At Marie Sell Lux, we want you to be happy with your purchase. Because we sell pre-owned and previously owned designer bags, we encourage all customers to carefully review the product description, photos, measurements, and condition details before placing an order.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• The return request must be submitted within 14 days of receiving your order.

• The item must be returned in the same condition in which it was received.

• The item must not have been used, worn, altered, repaired, or damaged after delivery.

• All original tags, accessories, dust bags, packaging, and other included items must be returned with the product.

• The item must not show any signs of wear, damage, stains, odors, or misuse.

Due to the nature of pre-owned luxury goods, items that have been used or altered after delivery may not be eligible for return.

2. Return Request

To request a return, please contact Marie Sell Lux through our customer support channels and provide:

• Your order number

• Your name

• The reason for the return

• Photos of the item, if requested

We may require photos or additional information before approving a return.

Please do not send an item back before receiving return instructions from us.

3. Return Shipping

Unless the item is damaged, defective, or significantly different from its listing description, the customer is responsible for return shipping costs.

We recommend using a tracked and insured shipping service when returning a product. Marie Sell Lux is not responsible for items lost or damaged during return shipping.

4. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow your payment provider additional processing time for the refund to appear in your account.

5. Non-Returnable Items

Returns may not be accepted for:

• Items returned after the 14-day return period

• Items that have been used or worn

• Items with damage caused after delivery

• Items that have been altered, repaired, or modified

• Items missing original tags, accessories, or included packaging

• Items with stains, odors, or signs of misuse

• Gift cards or other items marked as final sale

6. Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, incorrect, or significantly different from the description provided on our website, please contact us as soon as possible with your order details and clear photos of the issue.

We will review the matter and work with you to determine an appropriate resolution.

7. Pre-Owned Item Condition

Please understand that all pre-owned designer bags may show signs of previous ownership or normal age-related wear.

Any known flaws, imperfections, marks, or condition details will be disclosed in the product listing and/or shown in the product photos.

Minor signs of normal pre-owned wear that are accurately disclosed in the listing are not considered defects and may not qualify for a return or refund.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact Marie Sell Lux through our website or customer support channels.